|
The Support Request Form is available from the Support Request item on the Help menu. |
|
The Support Request is used to send a question or issue to the Web Performance Support team, or attach files to an existing issue.
On the first page of the support wizard, you choose to create a new issue or attach files to an existing request. If attaching files to an existing issue, use the exact number received in the e-mail when the issue was created (e.g. WPA-111 or WPL-222). Once an e-mail address is entered, you may proceed to describing the issue and attaching files to the support request.
If an error occurs while sending the request, please visit our website and manually submit the form as described in the next section
Support request can be submitted on the Support Section of our website. You must create an account in order to submit a request. Once you have an account, login and select the Create New Issue item at the top of the screen. Fill in the required fields and select the Create to finish the request. When submitting the request, please update the Description to include either:
Go to Window->Preferences and select the Diagnostics tab. Click the Copy Logs item to put the requested information into the system clipboard, and paste it into the support request. (Or use the Save Logs item to save the logs to a file and attach them to the support request once it has been created.) |
|
